1. Experience the need for an answer, solution, or piece of information.
  2. Formulate that need in a string of words and phrases, also known as “the query.”
  3. Enter the query into a search engine.
  4. Browse through the results for a match.
  5. Click on a result.
  6. Scan for a solution, or a link to that solution.
  7. If unsatisfied, return to the search results and browse for another link or …
  8. Perform a new search with refinements to the query.

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